Refund and Cancellation Policy
Last updated: 25 April 2026
This policy explains how cancellations and refunds work for ReflectionGuide subscriptions. It should be read together with our Terms and Conditions.
1. How to cancel
You can cancel your subscription at any time from the Billing area of your account. Cancellations stop your subscription from renewing.
2. When cancellation takes effect
When you cancel, you keep access to paid features until the end of your current billing period. We do not pro-rate or partially refund the unused portion of a paid period unless required by law.
3. Monthly and annual subscriptions
Monthly subscriptions renew each month until cancelled. Annual subscriptions renew each year until cancelled. The renewal date is shown in the Billing area.
4. Cooling-off rights
For consumer purchases in the UK, you may have a 14-day right to cancel under the Consumer Contracts Regulations. By starting to use paid features during this period, you may lose this right in respect of the services already supplied. We will tell you about this when you subscribe so that you can make an informed choice.
5. Refunds
Refund requests outside any applicable cooling-off period are handled at our discretion and in line with applicable consumer protection law. We may consider partial or full refunds in cases of significant service failure attributable to us.
6. Failed payments
If a payment fails, we may retry the charge through Stripe Payments Europe, Ltd.. If payment cannot be collected, your subscription may be downgraded or paused.
7. Billing questions
For billing or refund questions, contact [email protected]. Please include the email address on your account and the date of the relevant charge.